Info and forum posts by 'spike769'
This user hasn't used our main site yet, so has no main account at present.
Joined on: Saturday, 9th December 2000, 06:40, Last used: Saturday, 9th December 2000, 06:40
Access Level: Harmless
About this user: This user has chosen not to submit a description :(
This user has posted a total of 2 messages. On average, since joining, this user has posted 0 messages a day, or 0 messages a week. In the last 30 days, this user has posted 0 messages, which is on average 0 messages a day.
Recent Messages Posted:
RE: More Scan Woes
Nelly,
Well what can I say. I e-mailed my RMA details to you and you responded quickly. On Monday afternoon (10th December) I received an e-mail from Ryan informing me that my replacement player would be with me by Wednesday and that he apologised for the delay. Great I thought. I waited in all day Tuesday, no delivery. I waited in all Wednesday. By lunch time as there had still been no delivery, I decided to check Scan`s online parcel tracking. There were no details available on the service; so I used Scans online customer services to enquire about this. I`m sure everyone will be able to imagine just how delighted I was, when at 15:46 on Wednesday, Ryan e-mailed me to inform me that "unfortunatley" Scan is out of DVD players until Jan 5th. It looks to me, that if I hadn`t enquired about the online service, I wouldn`t have been informed about this at all. I have other things to do and don`t enjoy spending days waiting for parcels that haven`t even been sent.
Lee
More Scan Woes
I purchased a Scan SC-2000 DVD and like many others have been having problems with jittery playback, subtitles that won`t go away etc. After contacting technical support, I was advised to return the player for it to be exchanged. I was also advised that Scan were expecting a delivery of players on December 1st so I should try to get my player to them before then. As it was already 28th November, I paid to overnight the package and Scan received the faulty player on the 29th November. Since then it appears that they have done nothing. I sent an e-mail earlier this week to enquire about the status of my return, as the online returns tracking just said that the package was received, awaiting testing. Scans responded, stating that my item would be tested by Friday 8th December and that they would then sort everything out ASAP.
Guess what? It is now Saturday and the online returns service still says that my player is awaiting testing. Also, if other postings on this forum are correct, it looks like "Sort everything out ASAP" must mean, in about a month, which is when the next stock is due in.
This is just not good enough!
Lee
This item was edited on Saturday, 9th December 2000, 07:12